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Cancellation Policy

Invoices & Contracts Invoices and contracts will be sent within 24 hours of booking. If you do not receive them within that time, please contact us. To secure your date on our calendar, all contracts must be signed and invoices must be paid. All invoices are due 48 hours prior to your event or upon arrival, unless otherwise stated. Late Fees: Any outstanding balance not settled by the conclusion of the service will incur a 5% late fee, as detailed in the Statement of Work. Rescheduling & Cancellation Policy Client Rescheduling We require at least 48 hours’ notice prior to your scheduled event to reschedule. Broganville’s Farm will make every effort to accommodate a new date and time based on availability. Client Cancellation Standard Cancellation: The $100 booking deposit is non-refundable. Late Cancellation (Less than 48 Hours): The client forfeits the entire deposit and any payments made toward the service. Weather Policy For the safety of our animals, staff, and guests, Broganville’s Farm will contact you 2 hours prior to your event to discuss available options in the event of severe weather. Clients may reschedule once within the same calendar year without any additional charges. All payments must still be made by the original scheduled date. Provider Cancellation In the rare event that Broganville’s Farm must cancel due to weather, animal safety, or unforeseen circumstances, a full refund of all payments will be issued to the client.

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